For any comments, questions, or issues, please contact us in the in-site chat application in the bottom right corner of your screen or email us at AvidDeals@avidsphereinc.com
Typical service hours:
M, T, & TH 10:00 am-6:30pm
Wed & Fri 10:00am-4:00pm
Holidays will affect hours and response times
To ensure quality customer service and to validate accuracy of information and device functionality, all customer support is handled electronically. Please use the information given above to contact us concerning issues. Please provide your Order# and/or voucher's Redemption Code along with your query to receive the quickest response time.
You can always access your vouchers using your AvidDeals wallet.
When you’re logged into your AvidDeals account, you’ll see your AvidDeals Wallet in the bottom left corner. To log-in, when you’re on the www.Avid.deals page, you will see an icon at the top right corner that looks like a person (in between the search icon and the cart icon). Click there and sign in using the credentials you chose when you created the account with your first order. Then after you are signed in, you will see the purple icon for your wallet in the bottom left corner. Here, you’ll be able to see which vouchers are still redeemable (anything showing purple) and be able to print out the missing vouchers from there as well by clicking the “Download PDF” button.