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Please review the following information to troubleshoot any common issues you may be experiencing before reaching out to us directly:
Frequently Asked Questions
Common troubleshooting tips — tap a topic to expand:
Vouchers are no longer emailed! You will receive an order confirmation email that directs you to retrieve your voucher(s) from your AvidDeals Wallet. You can print or reveal your voucher(s) from your AvidDeals Wallet, located in the bottom-left corner of the AvidDeals website.
Simply click the glowing ticket icon button while logged into AvidDeals. Your vouchers are always accessible here.
You may log in with the email address or with your SHOP app credentials that you used to purchase your voucher(s). Once logged in, clicking or pressing the glowing button will reveal the vouchers in your wallet.
Logging in may redirect you to your purchase history, which does not have access to your AvidDeals wallet. To find it, just click or press the AvidDeals logo at the top of the page to return to the storefront, where the button can be seen.
Toggling the Wallet button lists all your vouchers, each highlighted in 1 of 3 color backgrounds to signify its status:
- White background & purple text indicates a voucher has not been redeemed yet.
- Light gray background & purple text means the voucher has expired but can still be redeemed for the amount paid (minus any discounts you applied) for up to 5 years after the expiration date.
- Dark gray background & white text indicates a voucher has either already been redeemed or is no longer redeemable.
You can use your wallet to redeem your vouchers directly by showing the voucher to the cashier — you will be asked to click the redeem button twice to complete the validation and redemption of your voucher.
Or you can still print your vouchers: click the “Add PDF” button for each voucher you would like to print, and when you are done selecting, click the jiggling “download” button and print from there. Depending on your settings, if your PDF doesn’t automatically open when you click “download,” locate the PDF in your device’s “files” or “finder” app where your downloads are stored and print from there!
Typical service hours:
M–F 10:00 am – 4:00 pm
Saturday CLOSED (emergencies via email)
Sunday CLOSED
Holidays and high-activity periods will affect hours and response times. We are currently training various staff members, so response times have been longer than usual. We appreciate your patience while we refine our support pipeline!
For any comments, questions, or issues, please contact us using the form below or via the in-site chat application in the bottom-right corner of the page.
To ensure quality customer service and to validate accuracy of information and device functionality, all customer support is handled electronically. Please provide your Order# and/or voucher Redemption Code along with your query to receive the quickest resolution time.